Return & Refund Policy
At NORVETAQ, customer satisfaction is an important part of our shopping experience.
We want every customer to feel confident when purchasing our outdoor everyday essentials. If there is an issue with your order or you are not satisfied with your purchase, please contact our customer service team so we can assist you according to the conditions outlined in this policy.
NORVETAQ is operated by:
Ganzhou Qidong Trading Co., Ltd.
Return Requests
Customers may request a return for eligible products by contacting our customer service team.
Before returning any product, please contact us first:
Email:
Phone:
0755-23003547
Our customer service team will provide the necessary return instructions.
Please do not send products back before receiving return instructions from NORVETAQ.
Return Conditions
To be eligible for a return, products should meet the following conditions:
- The product must be in its original condition
- The product should not show signs of unnecessary use or damage
- The product should include original packaging when available
- Proof of purchase may be required
Returned items that do not meet these conditions may not be eligible for a refund.
Product Inspection
After a returned product is received, NORVETAQ may review the condition of the item before processing a refund.
The inspection process helps ensure that returned products meet the requirements of this policy.
Refund Process
If a return is approved, the refund will be processed through the original payment method used during checkout.
The time required for refunded funds to appear may vary depending on the payment provider and financial institution.
NORVETAQ is not responsible for delays caused by external payment processing systems.
Damaged or Incorrect Orders
If you receive a product that appears damaged, defective, or different from the order information, please contact us with details of the issue.
To help us review your request, please provide:
- Order information
- Description of the issue
- Relevant photos or details if applicable
Our customer service team will review the information and provide assistance.
Contact Information
For return and refund questions:
Brand Name:
NORVETAQ
Operating Entity:
Ganzhou Qidong Trading Co., Ltd.
Registered Address:
No. 2, Building 8, Fuxing Community, North Side of Ganzhou Bridge East Approach Road, Zhanggong District, Ganzhou City, Jiangxi Province, China
Customer Service Email:
Customer Service Phone:
0755-23003547
Customer Service Hours:
(GMT+00:00) UTC
9:00 AM – 6:00 PM